Terms Of Trade

DHL Economy Service:

Europe

DHL international Express Service:

Worldwide

Orders placed before 13.00 CET, will be shipped the same day. If you are a European citizen you can choose between DHL Economy Service and DHL Express Service. All other orders will be shipped with DHL Express Service.

I have placed my order, what happens next (drop down)

You will receive an order confirmation send to your email address. Please note, this is not your invoice. Shortly after, your invoice will be send to your email address. Your email account may have a commercial filter, which may lead the emails to your spam basket, please check your spam basket before notifying us for missing emails.

In case of incorrect inventory and the item is no longer in stock, you will be contacted by email or telephone. We reserve the rights to cancel your purchase, if inventory was incomplete at the time of the purchase.

When the payment is complete, and the amount is withdrawn from your account, the order will be shipped.

You will receive an order confirmation send to your email address. Please note, this is not your invoice. Shortly after, your invoice will be send to your email address. Your email account may have a commercial filter, which may lead the emails to your spam basket, please check your spam basket before notifying us for missing emails.

In case of incorrect inventory and the item is no longer in stock, you will be contacted by email or telephone. We reserve the rights to cancel your purchase, if inventory was incomplete at the time of the purchase.

When your order has been shipped, you will receive an email from DHL containing your tracking number. Please allow the system some time to register the DHL scanning process.

We accept payments through PayPal and EPAY. We accept Dankort, Visa, Visa Electron, MasterCard and Maestro.

When the payment is complete, and the amount is withdrawn from your account, the order will be shipped.

Astrid Andersen understands and respects the importance of privacy on the Internet. Astrid Andersen will not disclose information about customers / users to third parties, unless it is necessary to implement a transaction. Astrid Andersen will not sell your name, address, email address, credit card or personal information to any third party without your prior permission.
If you sign up to our newsletter or make a purchase, you provide us with your personal contact information. Astrid Andersen will handle your information with strictly confidence and we guarantee that no one else can access this information.

You are at any time able to unsubscribe from the newsletter trough the link in the bottom of the email.

Are you a citizens of the European Union, you are regulated under the agreement of free movement of goods, which means you will not be charged for duty. However, you will pay Danish VAT (25%), which is included the retail price.

Are you a citizen outside the European Union, Danish Vat will automatically be deducted (20%).
You are to be aware that taxes and duties in this case will be paid by the recipient and handled by the authorities of the recipient country. Astrid Andersen cannot be held responsible of tax and duty regulations of the recipient country.

Please note, regarding deliveries to non-EU countries, a delay may occur, cf. above.

We accept returns within 14 days of delivery. The product must be bought on www.astridandersen.com.
The product must contain original tags, receipt and be unused in original packaging.

This must be authorized by contacting info@astridandersen.com.

When returning products, the costumer will pay the shipping costs. Refunds will be made to the purchasers’ credit card. Additional duties and/or taxes will not be refunded.
Astrid Andersen is not responsible for compensation of lost packages without any proof of delivery. When your return is received we will refund the purchase immediately to the credit card that was used to purchase the items.

When exchanging items, Astrid Andersen holds the shipping costs for returning and shipping the new parcel. Please contact info@astridandersen.com for arrangement.

Return address:

Astrid Andersen
Jagtvej 19, st. tv.
2200 Copenhagen N
Denmark
Note: Webshop Return/Exchange

Enquiries regarding web shop or physical boutique:
info@astridandersen.com

Claims

Danish purchasing law covers all traded goods within a two-year deadline. The warranty does not apply to items that are defective due to wear or damage caused by misuse, lack of maintenance or normal wear. For complaints, defects or missed deliveries, please contact us as soon as possible.

Phone monday - friday 09:00-17:00 CET +45 53850899
(+45) 53850899
Mail: info@astridandersen.com

Astrid Andersen Boutique
Jagtvej 19 St tv
2200 Copenhagen N
Opening hours: Saturday 11:00-16:00 CET